Job Title: Solutions Assistant (Pittsburgh-based)
Job Type: Full Time
Number of Positions: 1
Salary Type: Hourly
Compensation: Competitive salary (based on skills and experience) plus commission
Benefits: Company sponsored Healthcare, Dental, 401K, Long-Term Disability, Relaxed work environment, Flexible Schedule

Psychology Software Tools, Inc. (PST), located in Pittsburgh, has 37+ years of experience in the design and distribution of innovative software, hardware, and service-oriented products for scientific research, assessment, and education.

Responsibilities:

Solutions Assistants at Psychology Software Tools are the first people that new customers interact with when working with PST. You will be involved in the entire sales life cycle for our customers. This includes responding to customer requests and questions regarding existing PST products and services, preparing quotes, and processing orders. A few times a year, you may be asked to represent PST at industry conferences (domestic and international). Solutions Assistants must possess a solid and consistent work ethic, effective written and verbal communication, flexibility in changing situations, and a friendly personality.

Primary Duties:

  • Communicate with customers via email, phone, tele/videoconference, and in-person.
  • Follow-up on customer inquiries and leads in a timely and professional manner.
  • Quote and track customer interactions and sales cycle via Zendesk Sell CRM platform.
  • Estimate shipping quotations using UPS WorldShip.
  • Process orders via GP Dynamics and prepare electronic order folders.
  • Travel to industry conferences to represent PST in a sales capacity.
  • Pack cases with conference booth materials and travel with the cases domestically and internationally.
  • Setup/tear down trade show booth at industry conferences.

Secondary Duties:

  • Assist users with returns, lost, or damaged merchandise.
  • Assist in marketing tasks (e.g., updates to website, social media posts).
  • Other duties/tasks which may arise in the short term that are deemed critical or beneficial to the company, especially as they relate to the success of assigned project(s).

Requirements:

  • 1-3 years of experience in the field or in a related area (e.g., sales, marketing, psychology research).
  • Must be able to gain knowledge and become proficient in the applied use of company products (software and hardware) and to explain them to a potential customer.
  • Must have a passport and the ability to travel domestically and internationally several times per year, as needed.
  • Must possess excellent telephone, email, and conversation etiquette.
  • Must exhibit professionalism, courtesy, and salesmanship when dealing with customers.
  • Must be highly organized and able to prioritize effectively.
  • Must maintain a positive attitude, follow instructions, and pay attention to detail.
  • Must be flexible and willing to take on new and different tasks.
  • Proficiency with Word, Excel, Outlook and other desktop applications as assigned.
  • Ability to communicate effectively with team.
  • Ability to lift 50 lbs.

To apply for this position, please send a cover letter, resume, and salary requirements to:
Psychology Software Tools, Inc.
Attn: Human Resources
311 23rd Street Ext., Suite 200
Pittsburgh, PA 15215-2821 USA
Fax: 412.449.0079 Email: jobs@pstnet.com