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Forum Newbie
Group: Forum Members
Last Login: 12/10/2008 10:32:04 AM
Posts: 4,
Visits: 15
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I think I must be losing it. I've loaded 3 .ebs2 files onto 4 different Windows XP SP2 machines that have the E-Run program only. On several of the machines after I load the tests for the first time, when they double-click an .ebs2 file and error pops up that says the file format is not recognized. When you hit okay to continue the test opens up and works normally. Subsequent clicks to open the file don't yield the error.
I've gone through several versions of the same files making minor text changes and sometimes the error pops up when I load the new tests versions and sometimes it doesn't. What remains the same is that it gives the error but still opens the file in the background.
I load the tests under the admin account to a folder in the C:\ drive and the users operate under restricted domain accounts. I thought this may have something to do with it but it has happened on the one machine that had admin rights as well. I'm baffled that I can't find a common thread or situation or even consistency in the error.
Anyone else get this error and have a suggestion?
Let there be justice. If there be injustice, then let it be in my favor!
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Forum MVP
Group: Forum Members
Last Login: 5/14/2012 4:43:58 PM
Posts: 728,
Visits: 2,932
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FWIW, I get this error from time to time. But it always works eventually, and it has not yet become enough of an annoyance for me to complain. So I am glad that you took the trouble to post this.
-- David McFarlane, Professional Faultfinder
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Forum Newbie
Group: Forum Members
Last Login: 1/31/2012 3:55:43 PM
Posts: 1,
Visits: 4
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I am receiving this error very frequently. I have E-Run files copied onto 3 computers and get this error about 50% of the time trying to open them to run participants. Sometimes, pressing the OK in the dialog box doesn't work - it pops up again immediately, multiple times.
This is frustrating. Does anyone know why this happens?
Alexa
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Forum MVP
Group: Forum Members
Last Login: 5/14/2012 4:43:58 PM
Posts: 728,
Visits: 2,932
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Alexa,
Thank you for adding your experience to the record. Your case is clear enough that I think PST Web Support would want to hear about it. Please contact them at http://support.pstnet.com/e-prime/support/login.asp, they promise response times of 24-48 hours to all requests. And if you feel charitable you may then post the answer back here for the sake of others.
-- Just another user
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